What to do in a medical emergency

The 24-Hour Emergency Service is available 24 hours a day, 365 days a year for assistance with medical emergencies. Please note that this is not for casual enquiries.

You must notify the Assistance Service immediately of any serious illness or injury whilst abroad which necessitates admittance to a hospital as an in-patient, or before any arrangements are made for repatriation. A travelling companion may do this for you although most hospitals have a set procedure in place.

The Assistance Service is able to help you with:

  • paying hospital and medical bills
  • repatriation to your home country after a serious accident or illness if medically necessary
  • rescheduling of disrupted travel plans
  • replacement of lost tickets, passports or travel documents
  • urgent messages to your family
  • giving guidance and help to other members of the party
  • interpreters in non English speaking overseas hospitals

As with other travel insurance policies, this insurance does not cover treatment or surgery which in the opinion of the Insurers is not essential or can reasonably be delayed until the Insured returns to his usual country of residence.

  1. 24/7 Medical Emergency Service - Policies purchased on or after 1 Dec 2015

    A:

    24/7 Medical Emergency Service - Customer Assist

    Contact Details
    Phone:
    +61 (0) 2 8907 5953 (For medical emergencies only)
    Email:
    assist@medicalassistance.com.au

    Please have the following information when calling the emergency service:

    • your travel insurance policy certificate number
    • dates of outward and inward travel
    • details of the problem including the name and address of patient and nature of illness/accident
    • name and telephone number of hospital and attending doctor
    • details of usual doctor / general practitioner
  2. 24/7 Medical Emergency Service - Policies purchased on or before 30 Nov 2015

    A:
    For policies purchased on or before 30 November 2015, please contact:

    24/7 Medical Emergency Service - Intana Assist

    Contact Details
    Phone:
    +44 (0) 1992 444 337 (For medical emergencies only)
    Email:

    Please have the following information when calling the emergency service:

    • your travel insurance policy certificate number
    • dates of outward and inward travel
    • details of the problem including the name and address of patient and nature of illness/accident
    • name and telephone number of hospital and attending doctor
    • details of usual doctor / general practitioner

How to make a travel insurance claim

Any occurrence or loss, which may give rise to a claim, should be advised immediately to, and a claim form obtained from our appointed claims adjusters, whose details are shown below.

Please provide the following information when requesting a claim form:

  • your name, address and telephone number
  • your travel insurance policy certificate number
  • a brief description as to the nature of the claim

If medical attention has been received you should pay and obtain receipts together with a certificate showing the nature of the injury or illness.

Please note the following:

  • any loss or damage to baggage whilst in the custody of carriers (airline, bus company etc.) must be notified immediately in writing to such carriers, but in any event within three days, and a Property Irregularity Report (PIR) obtained.
  • any loss of money or personal baggage must be reported to the police within 24 hours of discovery and a written report obtained.
  • proof of ownership of personal belongings, if requested, must be supplied.
  • in no event should a claim be notified later than 31 days after the expiry of the trip during which the claim occurred.

Claims Service - Contact Details - Gallagher Bassett

Gallagher Bassett Services
GPO Box 14
Brisbane, Queensland 4001, Australia

Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim. For all other enquiries, please click here.

You can obtain a claim form by clicking here

For enquiries relating to a claim only:

Email:
Tel:
+61 7 3005 1613

Quick Quote

today

04/06/2018

04/03/2017

Destination & Type of Cover Complete!

What type of cover are you looking for?

Single trip: Covers trips of up to a total of 365 days in total inc one way travel. Cover for snow sports activities can be included.

Annual multi trip: Covers you for an unlimited number of trips over a 12 month period up to a maximum duration of 31, 45, 62 or 93 days per trip after which you must return to Australia before commencing a new trip. Trips wholly within Australia are insured if they include at least one overnight stay and a minimum distance of 250kms from your place of residence. Each policy includes up to 23 days snow sports cover (on piste). If you are travelling over 93 days, please select a standard, single trip travel insurance quote.

Policy Type

Where are you travelling to?

Please select the region where you are travelling to: The countries covered under each region will appear when you select the region.

Travelling To

How many people should be covered?

Please select whether you are travelling as an individual, with your partner / friend (couple) ; as a family group where one of the children is under 18 years; as a group.

Travellers

Maximum Trip Length

Travel Dates Complete!

I'd like my cover to start on

Please select the day that you commence your trip. You will be covered for claims that result in you having to cancel your trip before this date and therefore forfeit deposits paid - subject to the policy terms and conditions.

Cover Start Date

Cover Start Date

And it should end on

Please select the date that you plan to return back into Australia or if you are on a one way trip - the date that you will arrive in your final destination.

Cover End Date

Travellers planning to stay in the United States (not Canada) for 365 days or more: Following recent healthcare reforms in the United States we are unable to insure travellers who are planning to be in the United States (not Canada) for 365 days or more.

Cover End Date

 

Will you be travelling to countries outside of the USA & Canada?

If you plan to visit the USA or Canada more than once during your trip, please calculate the total number of days you will be there. Then enter the date leaving USA or Canada as the total number of days from the date arriving.

For example: You will be in the US from 1st March to 31st March (31 days) and 10th October to 26th October (17 days) = 48 days in total. So you would have a start date of 1st March and an end date of 17th April. Ie 48 days. You will receive your certificate in an email, so simply reply to the email advising the correct dates of travel within USA or Canada and we will endorse the policy accordingly.

Date arriving in USA/Canada

Date leaving USA/Canada

Travellers Complete!

In order to obtain the best value, you should include a least one adult in each policy. If you have more than 25 children then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote. Please note that ages are at the date of obtaining the quote, not the date of travel.

Traveller's Age

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Ages

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Traveller's Age

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 18 to 55 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 56 to 60 years

How many people should be covered?

We can insure travellers up to and including 65 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 61 to 65 years

Children under 18 in a family

Other children under 18 years

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