What to do in a medical emergency
The 24-Hour Emergency Service is available 24 hours a day, 365 days a year for assistance with medical emergencies. Please note that this is not for casual enquiries.
You must notify the Assistance Service immediately of any serious illness or injury whilst abroad which necessitates admittance to a hospital as an in-patient, or before any arrangements are made for repatriation. A travelling companion may do this for you although most hospitals have a set procedure in place.
The Assistance Service is able to help you with:
- paying hospital and medical bills
- repatriation to your home country after a serious accident or illness if medically necessary
- rescheduling of disrupted travel plans
- replacement of lost tickets, passports or travel documents
- urgent messages to your family
- giving guidance and help to other members of the party
- interpreters in non English speaking overseas hospitals
As with other travel insurance policies, this insurance does not cover treatment or surgery which in the opinion of the Insurers is not essential or can reasonably be delayed until the Insured returns to his usual country of residence.