Dispute Resolution Process

insure4less prides itself on delivering high levels of customer service. In the event that you have a concern regarding us, or any issue in respect of your insurance, you should take the following steps:

  1. Email us and tell us about your concerns. Dependent on the nature of the complaint, we may be able to reach a satisfactory resolution immediately or we may request more information to help us in resolving it.
  2. After contacting us, if you remain dissatisfied, you should contact the Insurer at info@chaseunderwriting.com.au or by writing to Chase Underwriting Pty Ltd, Level 8 145 Eagle Street, Brisbane QLD 4000, who will respond within 15 days. 

If an issue has not been resolved to your satisfaction you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). The AFCA provides fair and independent financial services complaint resolution that is free to consumers. The AFCA can be reached on www.afca.org.au or by dialling 1800 931 678. Alternatively, you can write to them at the Australian Financial Complaints Authority, GPO Box 3 Melbourne VIC 3001 or by emailing info@afca.org.au.

 

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